In order to meet the comprehensive needs of customers, we are committed to the principle of "all the pursuit of high quality, customer satisfaction for the purpose", with "the most favorable price, the most thoughtful service, the most reliable product quality" principle to you:
The company provides technical consultation free of charge, product information can participate in the design of special requirements products when necessary, calculate the technical parameters of the user's special requirements.
The company's delivery will be strictly in accordance with the time specified in the contract (except for force majeure reasons); if there is a problem with the customer's storage on-site equipment, the company can treat its own product library as the customer's product warehouse, in the customer While restoring our products, we feel that using our products is convenient and satisfactory.
The company guarantees that the goods provided are brand new, unused, using the best materials and first-class processes, and in all respects meet the quality, specifications and performance requirements of the contract, resulting in defects in the design, process or materials. Responsible for defects or malfunctions.
The company establishes a dedicated customer profile. Wake up to customers during the maintenance period and provide technical support and services. Lifelong tracking and user maintenance and maintenance of the equipment.
1. The warranty period of the company for the product is 24 months from the final acceptance of the goods, and three guarantees during the warranty period.
Second, regularly dispatch professional and technical personnel to return to users and provide technical support.
Third, if the customer needs technical support during the installation process, the company will send the after-sales service personnel to provide technical consulting services without compensation; if the customer has problems during the installation or use, the company will receive 1 hour technical response after receiving the customer's notice, 4 hours. The service plan was developed and dispatched to the site within 4-72 hours.
Fourth, the company can provide customers with first-class after-sales service. Before the equipment is installed, the company will dispatch engineers to provide technical training for the installation, commissioning and use of the equipment.